Refund policy

Refund & Return Policy

1. Overview

Thank you for shopping with Dermly ("we," "our," or "us").
We are committed to delivering high-quality products and transparent purchase conditions. This policy explains clearly when returns and refunds are accepted and when they are not.

By placing an order on our website, you acknowledge and agree to this policy.

For questions, contact us at: dermlyskin@gmail.com

2. Returns & Refunds — Important Notice

Dermly products are personal care devices with consumable components.
For this reason, returns are accepted only in cases of verifiable fault or error.

We do not accept returns based on:

  • Change of mind
  • Personal preference
  • "I don't like it"
  • "It didn't work as fast as I expected"
  • "I don't plan to use it"
  • "It doesn't meet my expectations"
  • "It's too complicated to use"

All Dermly kits include a detailed instruction manual. Difficulty using the product when instructions are provided is not a valid reason for a return or refund.

3. Valid Reasons for Return (Accepted Cases Only)

A return or refund will be considered only if one of the following applies:

  • The item arrived damaged due to transport
  • The item is defective and does not function under normal use
  • You received the wrong item

In these cases:

  • You must notify us within 7 days of delivery
  • You must provide clear photo or video evidence
  • The item must not show signs of misuse or modification

We reserve the right to inspect and verify all claims.

4. Warranty (30 Days)

All Dermly devices include a 30-day limited warranty covering manufacturing defects only.

The warranty does not cover:

  • Incorrect use
  • Misuse of the applicator or bands
  • Use on areas not recommended by the product instructions
  • Normal wear and tear
  • Damage caused by improper handling

Resolution (replacement or refund) will be decided by us after review.

5. Return Conditions (If Approved)

If a return is approved:

  • The product must be in its original packaging
  • All accessories, bands, and components must be included
  • The device must be free of damage or signs of misuse

Returns that do not meet these conditions will be rejected.

6. Shipping Costs for Returns

  • Return shipping costs are the customer's responsibility
  • Shipping costs are non-refundable
  • We do not reimburse additional costs (customs, priority shipping, handling fees)

Only returns due to confirmed product defect or shipping error may qualify for covered shipping.

7. Refund Processing

  • Refunds are issued only after inspection
  • Approved refunds are processed within 10 business days
  • Banks may take up to 15 additional business days

8. EU Consumer Rights (Clarification)

EU customers retain their statutory rights.
However, the right of withdrawal does not apply to products that:

  • Have been used
  • Have been modified
  • Have had consumable components (bands) opened or applied
  • Are returned due to personal dissatisfaction rather than defect

9. Chargebacks & Disputes

Opening a chargeback without contacting us first or while the product is delivered and functional may be disputed with:

  • Proof of delivery
  • Tracking data
  • Communication records
  • Published policy acceptance

Fraudulent or unjustified disputes will be contested.

Holiday Delivery Disclaimer (Seasonal Demand)

During peak seasons such as Christmas and major holidays, shipping carriers may experience delays beyond our control.

Dermly fulfills and dispatches all orders within the estimated processing and shipping times stated on our website.

Delays caused by carriers, customs, weather, or seasonal congestion do not constitute a product fault.

Therefore, returns or refunds will not be accepted solely because an order did not arrive before a specific holiday or event.

By placing an order during peak periods, you acknowledge and accept these conditions.

We are always happy to assist, but dissatisfaction with the speed of results or difficulty following the included instructions does not constitute a defect.