Shipping Policy

Thank you for shopping with Dermly. This policy explains how we process, ship, and deliver your order.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

Please note that processing times may be slightly extended during high-demand periods, promotions, or holidays. If we anticipate a significant delay with your order, we will contact you by email.

Shipping Time

Estimated delivery time is 8–15 business days from the shipping date, depending on your location and local carrier operations. In total, most orders arrive within 9–18 business days of purchase.

Please understand that all shipping and delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Orders over $30 qualify for free standard shipping within the United States.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can monitor your delivery status. Please allow 24–48 hours for tracking information to become active. Remember to check your spam folder if you do not see our emails.

Address Changes

If you need to correct or change your shipping address, contact us at dermlyskin@gmail.com as soon as possible after placing your order. Once an order has shipped, we are unable to modify the address.

Incorrect Shipping Information

Please ensure your shipping information is correct before placing your order. We are not responsible for orders shipped to an incorrectly provided address. Orders returned to us by the carrier as undeliverable due to an incorrect address, or not collected by the customer, may be refunded minus the original shipping costs or reshipped at the customer's expense.

Delays

Dermly is not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other circumstances outside of our control. If your order is significantly delayed beyond the estimated timeframe, contact us and we will open an inquiry with the carrier.

Lost, Damaged or Stolen Packages

If your package is lost in transit or arrives damaged, contact us at dermlyskin@gmail.com and we will work with the carrier to resolve the issue and make it right with a replacement or refund, in accordance with our Refund & Return Policy. Claims must be reported within a reasonable time of the expected delivery date so we can open a carrier investigation.

Dermly is not responsible for packages marked as delivered by the shipping carrier and subsequently lost or stolen. If this happens to you, we recommend checking with household members and neighbors, verifying the delivery location with the carrier, and reporting the theft to the carrier. Contact us and we will do our best to assist you with the carrier claim.

Contact

If you have any questions regarding shipping, please contact us at dermlyskin@gmail.com.